Ordering from an EU country? The price you see at checkout is the price you pay. VAT, customs duty, the EU handling fee and any carrier charges are all included. Nothing is collected on delivery.

Delivering to	Duties, taxes & fees
European Union all 27 member states	✔ VAT included ✔ Import duty included ✔ EU €2 handling fee included ✔ No carrier admin fees You pay on delivery: Nothing

Orders up to €150 (excluding VAT)
VAT is included at checkout and your order is delivered VAT paid under the EU’s IOSS scheme. The EU’s flat-rate €3 customs duty and €2 handling fee are included too. No further charges will be applied by your local customs authority, carrier or post office.

Orders over €150 (excluding VAT)
We still include all taxes and duties at checkout and handle the import charges on your behalf through a customs broker, usually the courier (for example DPD or UPS). There is nothing further to pay before delivery.

Want the detail on how EU import charges work and why you won’t see them? Read our EU duties, VAT and import fees explained page.

Common questions

Do I have to pay a fee at the post office or to the courier before I receive my package?
No. All VAT, duty and handling charges are included in the price you paid at checkout and handled by ZedLabz. Your parcel is delivered in the normal way.

Do I have to pay the EU’s €3 parcel duty or €2 handling fee?
No. Both are included in your checkout price and handled by ZedLabz. You will never be asked for them.

Is the price on the site the final price?
Yes. Our EU storefront shows prices in euros with VAT already included. The total at checkout is the total you pay.

Does ZedLabz use IOSS?
Yes. For orders up to €150 we collect VAT at checkout and remit it through the EU’s Import One-Stop Shop, which lets your parcel clear customs electronically without any collection on delivery.

What if a carrier does ask me to pay something?
It shouldn’t happen, but carriers occasionally make mistakes. Don’t pay – contact us with your order number and a photo of the request, and we’ll work to resolve it.

Sending to somewhere else? If you are ordering for delivery to a friend or family member abroad, or you are travelling, charges depend on the delivery address, not where you are ordering from. Every destination we ship to is covered in the section below.

We clean up after ourselves.

Ecommerce deliveries have a carbon footprint. That's why we support cutting-edge companies that remove carbon from the air.

Together, participating businesses have…

Removed more than thousands of tonnes of carbon from the atmosphere
Provided carbon-neutral shipping for more than millions of orders

Here's how it works: For every order we receive, a formula is used to calculate the estimated shipping emissions. Based on those estimates, a portion of our revenue goes to carbon removal companies that have been vetted by scientists from Carbon Direct. Those companies use that money to remove however much carbon our shipments created. Any extra funds go toward the further development of carbon removal technologies.

Let's meet a few of the companies removing carbon from the sky.

Grassroots Carbon

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Grassroots Carbon helps ranchers modify land management practices to improve soil and ecological health, which captures and stores more carbon in soil.

Mast Reforestation

Mast Reforestation combines proven forestry practices with new technology to regrow healthy, resilient, climate-adapted forests lost to wildfires. Mast’s services include seed collection, seedling cultivation, reforestation services, and financing based on high-quality carbon removal credits.